Fantastic 820-605 Latest Exam Materials & Leader in Qualification Exams & Pass-Sure 820-605: Cisco Customer Success Manager

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The Cisco 820-605 exam questions are being offered in three different formats. These formats are Cisco 820-605 PDF dumps files, desktop practice test software, and web-based practice test software. All these three Cisco 820-605 Exam Dumps formats contain the real Cisco Customer Success Manager (820-605) exam questions that assist you in your 820-605 practice exam preparation and finally, you will be confident to pass the final 820-605 exam easily.

Cisco 820-605 Exam Topics:

Section	Weight	Objectives
Expand Opportunities and Renewal	15%	- Describe types of expand opportunities Additional features New use cases Additional User groups New solutions Change management services - Identify potential expansion opportunities across the customer lifecycle from a customer success plan - Create an adoption campaign to identify expand opportunities - Update customer success plan with expand opportunities - Explain the elements of a renewal risk analysis - Create mitigation plans that address risk factors
Customer Success Management	20%	- Explain the elements of customer onboarding Deployment planning Priority success focus Timeline to value Feature matrix utilization - Explain the purpose of essential customer management activities Customer and industry observations Customer conversations and interactions Account data and scoreboard review Capturing moments of success Success Plan review - Explain communication needs of stakeholders Customer Executive Account Manager Customer User Services Business Unit - Describe the Quarterly Success Review process - Identify outcomes from a Quarterly Success Review - Identify opportunities for customers to act as advocates
Customer Success Industry	15%	- Explain the key drivers creating the need for Customer Success - Define customer success (expected and unexpected value) - Explain the customer lifecycle journey - Compare customer success, customer support and sales - Explain the value proposition for customer success Vendor Customer - Explain different IT purchasing and consumption models Software licensing Service subscriptions Enterprise agreements CapEx vs OpEx - Identify the key metrics for customer success Leading indicators Lagging indicators - Explain the financial implication of the following metrics Churn Expand Renewal (MRR, ATR, LTV, ACV) - Describe customer engagement models based on customer segmentation High touch Virtual touch Digital touch - Describe the objectives of the Customer Success Manager
Barrier Management	25%	- Identify types of customer barriers Business Operational Technical Corporate Culture - Describe sources used to identify customer barriers Tools (telemetry, consumption data) Process People - Identify customer barriers Observation Conversation Data - Identify actions that impact time to value for common customer barriers Stalled or prolonged implementation Loss of a project sponsor Lack of product features Product quality or performance issues Product is not the right fit for the customer

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Cisco Customer Success Manager Sample Questions (Q97-Q102):

NEW QUESTION # 97
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

A. training surveys
B. help desk data
C. risk management
D. health score
E. telemetry

Answer: D,E

NEW QUESTION # 98
Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

A. Provide direct and in-depth technical expertise upon customer request.
B. Provide break-fix support for technical problems experienced or observed by the customer.
C. Provide a detailed cost structure for the management team.
D. Provide training content to address current and existing barriers.

Answer: D

NEW QUESTION # 99
Which of these is included in a success plan?

A. customer business outcomes
B. confidential customer information
C. services cost
D. customer HR processes

Answer: A,C

NEW QUESTION # 100
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

A. technical
B. operational
C. data
D. business

Answer: B

NEW QUESTION # 101
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

A. risk management
B. sustainability
C. market growth
D. cost efficiency

Answer: A

Explanation:
Risk management is critical to reducing exposure to security events. It involves identifying, assessing, and controlling threats to an organization's capital and earnings. Effective risk management ensures that the company can navigate security challenges successfully. References: Cisco Customer Success Manager documentation1.

NEW QUESTION # 102
......

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FANTASTIC 820-605 LATEST EXAM MATERIALS & LEADER IN QUALIFICATION EXAMS & PASS-SURE 820-605: CISCO CUSTOMER SUCCESS MANAGER

Fantastic 820-605 Latest Exam Materials & Leader in Qualification Exams & Pass-Sure 820-605: Cisco Customer Success Manager